6 common warranty questions answered

6 common warranty questions answered

Warranties can offer shoppers peace of mind, especially when they're purchasing a big item. It's no wonder why so many people want to learn more about the warranties a company has to offer before they commit to a purchase. In this blog, we're going to go over a few questions you might have when it comes to Mattress Dealzz warranties.

1. Do your mattresses come with a warranty? If so, what does it cover? Almost all of our mattresses come with a non-prorated warranty that covers any manufacturer defects, including body impressions that get deeper than 1 1/2 inches or 3/4 of an inch in memory foam or hybrid. Body impressions are actually the number one warranty issue in the mattress industry, usually within the first year or two of use.

2. What's the difference between a prorated and a non-prorated warranty? A non-prorated warranty means the mattress will never decrease in value. If an issue arises after having the mattress for eight or more years, you will receive full credit. A prorated warranty means that after a certain amount of time the mattresses' value decreases. With a prorated warranty you'll only get back a percentage of what the mattress originally cost.

3. Do your as-is products come with a warranty? Most do not. However, some comfort returned mattresses may still come with a limited warranty.

4. What voids a warranty? Missing white tags and any stains on the mattress will void the warranty. To help protect your mattress from stains, use a mattress cover. Also, if you put your new mattress on an old foundation that may make it difficult to get a warranty claim.

5. What will happen to my warranty if Mattress Dealzz goes out of business? Most of our warranties are through Englander and Sealy. These are both companies who have been in business for a very long time and will still honor your warranty.

6. What happens if I move out of state, who helps me with a warranty claim? Englander has factories all over the country. Mattress Dealzz will work with the nearest factory to resolve a warranty issue. Like all manufacturer warranties, the consumer is responsible for shipping costs.

At Mattress Dealzz, we want you to feel good about the purchase you're making. We'll be happy to answer any questions you may have about the products we sell. We want to make sure you choose the right mattress for your needs.

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  • Jeremiah Stettler