Welcome to Mattress Dealzz Customer Service Center. Thank you for your past business. We pride ourselves in providing great service to our valued customers! To ensure your product(s) qualify under warranty terms and conditions, please read the following information. This information is also located on the back of your sales order and is reviewed with all customers at the point of sale.
What is covered?
How to measure a body impression: Using a ridged object or a string pulled tight across your mattress, measure the area in question, measurements cannot be taken from a stitched pattern but rather from a spot with no stitching. (show pictures)
What is not covered?
As stated on the back of your sales invoice your new mattress must be rotated once every two weeks for the first two months to ensure proper break in. We also recommend that after the initial “break in period” that all mattresses are rotated on a frequent basis to ensure longevity.
If you think your product qualifies under the above warranty terms and conditions please continue and fill out a warranty service request.